Frequently Asked Questions (FAQs)

General

What products does Everard Apparel sell?

Everard Apparel offers a carefully selected collection of women’s fashion, including dresses, tops, knitwear, outerwear, bottoms, activewear, loungewear, and accessories.

Where is Everard Apparel located?

Our registered business address is:

Everard Apparel
3 Trent Close
St Helens
Merseyside
United Kingdom
WA9 4TS

How can I contact customer support?

You can reach our Customer Support Team using the following contact information:

Email: payment@everardapparel.net

Telephone: +44 7445833098

Customer Service Hours:

Monday–Friday

9:00 AM–6:00 PM (GMT/BST)

Ordering

How do I place an order?

Simply browse our products, select your preferred size and color, add the item(s) to your shopping cart, and proceed to checkout following the on-screen instructions.

Can I change or cancel my order?

Orders may be changed or cancelled before they have been processed for shipment.

Once an order has been shipped, it cannot be cancelled. If you no longer wish to keep the item, you may request a return in accordance with our Returns & Exchanges Policy.

Will I receive an order confirmation?

Yes.

After your payment has been successfully processed, you will receive an order confirmation email containing your order details.

Payment

What payment methods do you accept?

We accept secure payment methods available during checkout, including major credit and debit cards and supported digital payment services such as:

• Visa

• Mastercard

• American Express

• Discover

• Apple Pay

• Google Pay

• PayPal (where available)

• Shop Pay (where available)

Available payment options may vary depending on your country or device.

Is my payment information secure?

Yes.

All payments are processed using secure encrypted payment technology through trusted third-party payment providers.

We do not store complete credit or debit card information on our servers.

Why was my payment declined?

Payments may be declined for several reasons, including:

• Insufficient funds

• Incorrect payment information

• Bank authorization failure

• Expired card

• Security verification

• Payment provider restrictions

If your payment is declined, please contact your bank or try another payment method.

Shipping

Where do you ship?

We ship to most countries and regions worldwide.

Shipping availability depends on local carrier coverage and applicable regulations.

How long does shipping take?

Estimated delivery times are:

• United Kingdom: 3–7 Business Days

• Europe: 5–10 Business Days

• United States & Canada: 7–15 Business Days

• Australia & New Zealand: 7–15 Business Days

• Other Countries: 10–20 Business Days

Processing time is typically 1–3 business days before shipment.

How much does shipping cost?

Shipping costs are calculated during checkout based on your shipping destination, package weight, and selected shipping method.

Any applicable shipping fees will be displayed before payment is completed.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).

Tracking updates may take 24–72 hours to appear.

My package hasn’t arrived. What should I do?

Please first check your tracking information.

If your package appears delayed beyond the estimated delivery period, contact our Customer Support Team and we will gladly assist you.

Returns & Exchanges

What is your return policy?

Eligible items may be returned within 30 days after delivery.

Returned items must be:

• Unused

• Unworn

• Unwashed

• In their original condition

• Returned with original tags and packaging

Please refer to our Returns & Exchanges Policy for complete details.

Can I exchange an item?

Yes.

We accept exchanges for eligible products, subject to stock availability.

If your preferred replacement is unavailable, we may offer a refund or store credit where applicable.

How long do refunds take?

After your return has been inspected and approved, refunds are generally processed within 5–10 business days.

Your bank or payment provider may require additional processing time before the funds appear in your account.

Who pays for return shipping?

If the return is due to a change of mind or an incorrect size selection, the customer is generally responsible for return shipping costs.

If the return is caused by our error, such as receiving a damaged, defective, or incorrect item, we will work with you to provide an appropriate solution.

Products

How do I choose the correct size?

We recommend reviewing our Size Guide available on each product page before placing your order.

If you need additional assistance, please contact our Customer Support Team.

Will the product color match the pictures?

We make every effort to display product colors accurately.

However, colors may vary slightly depending on your screen settings, monitor calibration, and lighting conditions.

Are sold-out items restocked?

Some popular products may be restocked, while others are available only for a limited time.

Availability depends on inventory and supplier production schedules.

Account

Do I need an account to place an order?

No.

You may complete your purchase as a guest or create an account for a faster checkout experience and convenient order history.

I forgot my password. What should I do?

Click the “Forgot Password” link on the login page and follow the instructions to reset your password.

Contact

How can I contact Everard Apparel?

If you have any questions, please contact us:

Everard Apparel

Address:
3 Trent Close
St Helens
Merseyside
United Kingdom
WA9 4TS

Email: payment@everardapparel.net

Telephone: +44 7445833098

Website: https://everardapparel.net

Business Hours:

Monday–Friday

9:00 AM–6:00 PM (GMT/BST)

How quickly will I receive a response?

We aim to respond to all customer inquiries within 1–2 business days. During holidays or periods of high demand, response times may be slightly longer, but we will make every effort to assist you as promptly as possible.