Returns & Exchanges Policy

Effective Date: July 20, 2026

At Everard Apparel, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange in accordance with the policy below.

By placing an order through https://everardapparel.net, you agree to the terms of this Returns & Exchanges Policy.

1. Company Information

Everard Apparel

Address:
3 Trent Close
St Helens
Merseyside
United Kingdom
WA9 4TS

Email: payment@everardapparel.net

Telephone: +44 7445833098

Website: https://everardapparel.net

2. Return Eligibility

You may request a return within 30 calendar days of receiving your order.

To be eligible for a return, items must:

• Be unused, unworn, and unwashed.

• Be in their original condition.

• Include all original tags and packaging.

• Be free from perfume, deodorant, makeup, stains, odors, pet hair, or any signs of wear.

• Include proof of purchase or your order confirmation.

Items that do not meet these requirements may not qualify for a refund.

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

• Underwear

• Bodysuits

• Swimwear without the original hygiene liner

• Earrings and pierced jewelry

• Beauty or cosmetic products

• Gift cards

• Final Sale or Clearance items marked as non-returnable

4. Exchanges

We gladly accept exchanges for eligible items.

Exchanges are subject to product availability.

If the requested size, color, or style is unavailable, customers may choose:

• A refund to the original payment method (where applicable);

• Store credit;

• An alternative product of equal value (with payment of any price difference if applicable).

5. How to Request a Return or Exchange

To begin a return or exchange, please contact our Customer Support before sending any items.

Please include:

• Order number

• Customer name

• Email address used for the purchase

• Item(s) you wish to return or exchange

• Reason for the request

• Photos (if the item is damaged, defective, or incorrect)

Our customer support team will provide return instructions once your request has been reviewed.

Returns sent without prior authorization may not be accepted.

6. Return Shipping Costs

If the return is due to:

• A change of mind;

• Incorrect size selected by the customer;

• Personal preference;

the customer is responsible for return shipping costs.

If the return is due to:

• A damaged item;

• A defective product;

• An incorrect item received;

• A shipping error caused by Everard Apparel;

we will provide an appropriate solution, which may include a prepaid return label (where available), replacement, or full refund.

7. Refund Process

After we receive and inspect your returned item(s), we will notify you of the outcome.

If approved, refunds will be issued to the original payment method.

Please allow approximately 5–10 business days for the refund to appear on your account after it has been processed. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges are generally non-refundable unless required by applicable law or if the return is due to our error.

8. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

• Order number

• Clear photographs of the item and packaging

• A description of the issue

We will investigate your claim and provide an appropriate resolution as quickly as possible.

9. Late or Missing Refunds

If you have not received your refund after the expected processing period:

1. Check your bank account or payment method.

2. Contact your credit card provider or financial institution, as processing times may vary.

3. If you still have not received your refund, please contact us using the information below.

10. Refused or Unclaimed Deliveries

Orders that are refused by the customer or returned because they were unclaimed or delivered to an incorrect address provided by the customer may be subject to:

• Return shipping charges;

• Restocking fees (where permitted by applicable law);

• Deduction of shipping costs from any eligible refund.

11. Cancellations

Orders may be cancelled before shipment.

Once an order has been dispatched, it cannot be cancelled and must instead follow the return procedure outlined in this policy.

12. Consumer Rights

Nothing in this policy limits or excludes any statutory consumer rights available under the laws applicable to your purchase.

Customers located in jurisdictions with mandatory consumer protection laws may have additional rights.

13. Policy Updates

We reserve the right to modify or update this Returns & Exchanges Policy at any time.

Any changes become effective immediately upon publication on our Website.

14. Contact Us

If you have any questions regarding returns or exchanges, please contact us:

Everard Apparel

Address:
3 Trent Close
St Helens
Merseyside
United Kingdom
WA9 4TS

Email: payment@everardapparel.net

Telephone: +44 7445833098

Website: https://everardapparel.net

Business Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT/BST), excluding public holidays.